Question 1

How much does it cost?

Accepted Answer

Your first claim is free. After that, we take 15-25% of what we collect. Smaller claims have a slightly higher rate, bigger claims pay less. If the broker doesn't pay, you owe nothing. No upfront costs, no monthly fees.

Question 2

How does Bastion track my detention time?

Accepted Answer

You hit "Arrived" and "Departed" in the app when you pull up and when you roll out. The server stamps the time so nobody can argue about it. No GPS tracking, no background location stuff. Just two taps.

Question 3

What do I need to do?

Accepted Answer

Forward your Rate Con to intake@claims.bastionrecoveryservices.com before you get to the shipper or receiver. At the dock, tap Arrived and Departed. Take a photo of your signed BOL. That's it. We handle everything after that: building the proof packet, contacting the broker, collecting your money.

Question 4

What happens if the broker denies the claim?

Accepted Answer

We let you know and you decide what to do next. You can dispute it, work it out with the broker directly, or drop it. We never charge anything on denied claims.

Question 5

Do you guarantee recovery?

Accepted Answer

No. We go after every claim hard, but we can't make a broker write a check. That said, a well-documented claim with timestamps and a signed BOL is tough to ignore.

Question 6

Is my data secure?

Accepted Answer

Yes. Everything is encrypted. We only use your time records to build your detention claim. Nothing gets shared, nothing gets sold.

Question 7

Who is Bastion Recovery?

Accepted Answer

We file detention claims for trucking carriers. We handle the paperwork and follow-up so they can keep driving.

Question 8

Is this a legitimate billing entity?

Accepted Answer

Yes. Registered business, real address. Every proof packet includes server-verified timestamps, a signed BOL, and full load details. Everything is backed by verifiable evidence.

Question 9

How do I pay a detention claim?

Accepted Answer

Just reply to the proof packet email with your approval and payment details. You can also email claims@bastionrecoveryservices.com to set up payment, ask questions, or dispute a claim.

Frequently Asked Questions

For Carriers

For Brokers